Authored By Laura Thornhill
Laura ThornhillLaura Thornhill is a senior casino and gambling writer at Casino Sites Review, specialising in online casino reviews, pokies, bonuses, payment methods and Australian gambling regulation.
For the casinos we label Fully Tested, Laura works from real account testing that includes registration, real-money deposits, gameplay, customer support checks and withdrawal requests. She combines those results with reviews of bonus terms, payment conditions, licensing information and published game data rather than relying solely on operator marketing claims.See Full Bio ›
Casino Sites Review is an independent site covering online casinos in Australia. This page explains how to reach us, what each contact channel is for, and how long you can expect to wait for a reply.
Disclaimer: 18+ Gamble Responsibly. Read our gambling laws guide and only wager what you can afford to lose. See how we rate casinos and our editorial policy for details on our review standards. For gambling support, contact Gambling Help Online on 1800 858 858 or Lifeline Australia on 13 11 14.
How to Contact Us
We split enquiries into three channels so your message reaches the right person the first time.
| Channel | What it’s for | |
| Editorial | editorial@casinositesreview.io | Corrections to a review, questions about our ratings, or feedback on our content |
| Advertising & Partnerships | advertising@casinositesreview.io | Casino operators, media partners, and advertising enquiries |
| General Enquiries | info@casinositesreview.io | Anything else, including complaints or disputes about the site |
We don’t operate any of the casinos we review. If your question is about your own account, a deposit, or a withdrawal at a specific casino, contact that casino’s own support team instead. We can’t access or action anything on your account there.
Response Time
We aim to respond within 2 business days. Editorial correction requests are usually the fastest to resolve, since they only need a fact check against our testing notes. Advertising and partnership enquiries can take longer if they need review by more than one person on our team.
Complaints and Disputes
If you disagree with something we’ve published, email info@casinositesreview.io with the page URL and the specific claim you’re disputing. We review every complaint against the testing data and sourcing behind the page in question, not just the summary text, and we’ll let you know the outcome in writing.
This is separate from a complaint about a casino itself. We have no authority (the legal power to make a binding decision) over any operator’s account decisions, payouts, or terms. For a dispute with a casino, raise it with that casino directly, or with the regulator that issued its licence.
Registered Business Details
- Company name: Casino Sites Review
- Registered address: 117 Lonsdale St, Melbourne VIC 3000
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Need Gambling Support Instead?
If you’re struggling with gambling, or supporting someone who is, this isn’t the right contact form. Gambling Help Online offers free, confidential support any time on 1800 858 858, and Lifeline Australia is available on 13 11 14 for broader crisis support. You can also self-exclude from all licensed Australian wagering providers through BetStop, the National Self-Exclusion Register. See our Responsible Gambling page for more tools and information.
